30-Day Easy Free Returns At 9Vintage.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process. Return Policy Details:

  • Return Window: You can return items within 30 days of receiving your order.
  • Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
  • Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.

How to Return an Item:

  1. Contact Customer Service: Reach out to our customer service team at support@9vintage.com to initiate your return. Provide your order number and the reason for the return.
  2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
  3. Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.
  4. Shipping Label: We will provide you with a prepaid return shipping label. Print the label and attach it to the package.
  5. Ship the Package: Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.

Refund Process:

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
  • Refund: After inspection, we will process your refund. It may take 10 business days for the refund to appear on your original method of payment, depending on your bank or payment provider.

Exchanges:

  • If you would like to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you with the exchange process, ensuring you receive the correct item promptly.

Non-Returnable Items:

  • Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.

📝 Our Contact Information:

✉️ Email: support@9vintage.com

📱 Phone: +1 (718) 218-3696

📍 Address: 12687 NE Whitaker Way, Portland, OR 97230