Return & Refund Policy
9Vintage.com accepts returns for defective items and items that do not meet advertised quality standards. We also offer exchanges for defective items. We do not offer exchanges or returns for any other reason.
Defective/Damaged Items
If you receive a defective or damaged item, please follow these steps:
- Email us: Contact our customer support team at support@9vintage.com within 10 days of delivery.
- Provide evidence: Please attach clear photos/videos of the defective/damaged item and a detailed description of the issue.
- Refund or Exchange: We will process your refund or exchange within 2-3 days. Whether or not to refund will be decided by us. You do not need to return the item.
Items That Do Not Meet Advertised Quality Standards
If you receive an item that does not meet advertised quality standards, please follow these steps:
- Email us: Contact our customer support team at support@9vintage.com within 10 days of delivery.
- Provide evidence: Please attach clear photos/videos of the item and a detailed description of the issue.
- Refund or Exchange: We will process your refund or exchange within 2-3 days. Whether or not to refund will be decided by us. You do not need to return the item.
All Other Cases
We do not accept returns or exchanges for any other reason.
Notes:
- For defective/damaged items or items that do not meet advertised quality standards, we will be responsible for the refund and you do not need to return the item.
- The refund process may take 3-5 business days for the amount to appear in your account.
- Shipping costs will not be refunded.
Contact Us
If you have any questions, please contact our Customer Services team via email at support@9vintage.com.
Business Hours: 11:00am to 8:00pm Sunday to Friday (AEST)