How soon will my order ship, and when can I expect to receive it?
Depending on the product, orders may be dispatched on the same business day or within 1-2 (Mon-Fri) days. However, there may be rare instances of unforeseen delays affecting shipping times. Typically, deliveries arrive within 2-4 (Mon-Fri) days, and if there are longer shipping durations, they will be indicated on the product page.
We assure you the fastest processing and shipping times in the industry, accompanied by highly responsive customer service.
What payment methods do you accept?
We accept various payment methods including Credit/Debit Cards (Visa, Mastercard, Stripe) PayPal.
What is your return policy?
We provide a 30 Day Money Back Guarantee on all items. You can find detailed information about our return policy at the bottom of our webpage.
What is your cancellation policy?
You can cancel your order for a full refund before it ships out. Please inform us immediately via email at support@9vintage.com. Once the order is shipped, it falls under our 30-Day Return Policy.
What if my product arrives damaged?
Upon receiving your item(s), please inspect the packaging for any signs of damage. If damage is noticed, including damage to the box, please make a note of it when signing for delivery. In case you suspect damage but are unable to open the package during delivery, write “suspect damage” on the delivery receipt.
If your item(s) do arrive damaged, kindly send photos to (insert email) and we will arrange for a replacement or compensation. Please refer to our Returns and Refunds Policy for details.
How do I place an order?
To place an order online, simply click “Add To Cart” on your desired product and proceed to checkout. Fill in your shipping and billing details and complete the checkout process.
For phone orders, please call us at +1 (718) 218-3696. You’ll receive an immediate order confirmation, and we’ll commence processing your order promptly.
How can I track my order?
When you place your order, you’ll receive a confirmation email containing credit card authorization and shipping/billing information. Once your order is processed, you’ll receive another email confirming shipment along with a tracking number. If an item becomes out of stock, we’ll notify you within one business day via email or phone.
Will I receive an order confirmation via email?
Yes, an order confirmation email will be sent to the email address provided with each order you place. We recommend saving this email for your records. Please ensure your email address is entered correctly to receive the confirmation.
Do you charge sales tax?
We are located in Wyoming and only charge sales tax if the order is shipped within Wyoming. This can result in significant savings compared to ordering from elsewhere.
Can I make changes to my order?
Certainly! You can request changes to your order at no additional cost by emailing us at support@9vintage.com before the order is shipped. Any price differences will be adjusted accordingly.
For immediate assistance regarding your order status, feel free to email support@9vintage.com or call +1 (718) 218-3696.
📝 Our Contact Information:
✉️ Email: support@9vintage.com
📱 Phone: +1 (718) 218-3696
📍 Address: 12687 NE Whitaker Way, Portland, OR 97230